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Post by Deleted on May 15, 2013 10:30:23 GMT -5
I ordered new springs last week. And added a note to package the springs more completely, as the last set arrived all scarred up.
SO this set arrives in worse condition. I call Eaton to be told I should paint the springs. To which I responded "If I wanted to paint springs, I would buy them in the junk yard." I told her I wanted the springs replaced. She told me there is a 15% restock fee. I told her I would refuse the credit card charge for the springs.
I told her to send new springs, packaged properly. And a return FED Ex mailer to send the old springs back. Picture below.
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Post by stan65cutlass on May 15, 2013 11:53:49 GMT -5
one wrap of bublewrap on each spring and some tape. surely they could make an attempt. have you ever assembled a patio table from the east? everything is wrapped individualy, takes an hour just to unwrap it all
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Post by RAM Z on May 15, 2013 15:20:12 GMT -5
Really? Ive been to Eaton to pick up springs and they come scuffed up. It probably took longer to call and complain than it would have to spray some black paint on them. Dont want to sound like a dick, but come on.
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Post by bubbasz1 on May 15, 2013 19:53:12 GMT -5
I ordered new springs last week. And added a note to package the springs more completely, as the last set arrived all scarred up. SO this set arrives in worse condition. I call Eaton to be told I should paint the springs. To which I responded "If I wanted to paint springs, I would buy them in the junk yard." I told her I wanted the springs replaced. She told me there is a 15% restock fee. I told her I would refuse the credit card charge for the springs. I told her to send new springs, packaged properly. And a return FED Ex mailer to send the old springs back. Picture below. Well, everyone can have there thoughts on this but this is my take. This is an old school place in a semi rough neighborhood. They sell springs, they come with some paint on them so they don't rust, they don't do powder coat, they just do springs, I like Ramz have gotten springs right off their shelf into my hands>> scuffed. If you want some nice fancy painted springs get them from that other place, Eaton sell springs, not paint.  |
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Post by looney1 on May 15, 2013 21:37:13 GMT -5
Want em' pretty??? get em' powder coated. Paint em' and they'll rust in a year anyway.
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Post by bubbasz1 on May 16, 2013 5:17:00 GMT -5
Want em' pretty??? get em' powder coated. Paint em' and they'll rust in a year anyway. Eaton dosen't recommend powder coating, could change the spring rate of the coil. |
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Post by Deleted on May 16, 2013 7:09:16 GMT -5
The interesting point is that this is the third set of springs I bought from Eaton.
The front set was nicely packaged (AKA no paint required.) So they obviously know how to wrap the springs.
The, second set, rear set was somewhat scarred.
And now this set.
The big picture here is professional results from USA companies. We want to buy American quality.
Could I have painted the springs? Sure, just like hundreds of other parts i painted for this car. And even though I have a blasting cabinet, I choose to buy some things new.
So to those who will settle for less, you will get less. For me and the others that expect a professional product, we will get a best quality product. I am a little surprised by the responses, particularly those of you anal detail people who have chosen to fall on the wrong side of this obvious quality breach.
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Post by RAM Z on May 16, 2013 9:21:19 GMT -5
I know I said I dont mean to be a dick but....
Youve mentioned twice about blasting old parts/painting vs buying new. I dont know if you realize that Eaton sells brand new springs, not worn out 45 year old cores with new paint on them. They make them new, thats what they have done since 1937. Thats 76 years of fixing and making new springs. They spent time and money on making the best replacement springs you can buy, not painting them to perfection so the customer doesnt complain. Frankly if you equate spring quality to the paint job then I am wasting time typing this.
BTW, the original springs came in the plant with nothing on them, then were drizzled with cheap black paint to make them half ass nice looking on the dealer lot. Guys take new springs, paint them black, paint them cast iron grey, or blast them and leave them bare. Should Eaton take the time to do all of these for every customer or make a great spring and let the customer determine how he wants them to look.
I took mine home, painted them (no blasting) and installed them. And I havent thought about them since.
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Post by bubbasz1 on May 16, 2013 10:57:48 GMT -5
The interesting point is that this is the third set of springs I bought from Eaton. The front set was nicely packaged (AKA no paint required.) So they obviously know how to wrap the springs. The, second set, rear set was somewhat scarred. And now this set. The big picture here is professional results from USA companies. We want to buy American quality. Could I have painted the springs? Sure, just like hundreds of other parts i painted for this car. And even though I have a blasting cabinet, I choose to buy some things new. So to those who will settle for less, you will get less. For me and the others that expect a professional product, we will get a best quality product. I am a little surprised by the responses, particularly those of you anal detail people who have chosen to fall on the wrong side of this obvious quality breach. Honestly I don't buy the professional USA stuff, they sell the best you can get in spring quality or engineering. Minus paint that is, you probably won't be too particularly happy with the paint job on the next set you get but I hope you are. Personally as far as I'm concerned the things would have been painted and on the car, but my expectations are different than yours, it's still a semi free country so go for it. |
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Post by looney1 on May 16, 2013 14:09:57 GMT -5
Didn't know we were runnin' NASCAR. Wouldn't think 3 or 4 thousands of powder coat would change the rate a whole bunch. Guess I better go on a diet to make up the difference. My guess would be, if you checked the rate on 10 springs, only 7 of em' would be the exact same. The spring doesn't become instant hot or instant cold during the powder coat process. Wonder what a set of air shocks does to the spring rate on one of these saggy ass cars. We're splittin' hairs here.
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Post by bubbasz1 on May 16, 2013 20:30:20 GMT -5
Didn't know we were runnin' NASCAR. Wouldn't think 3 or 4 thousands of powder coat would change the rate a whole bunch. Guess I better go on a diet to make up the difference. My guess would be, if you checked the rate on 10 springs, only 7 of em' would be the exact same. The spring doesn't become instant hot or instant cold during the powder coat process. Wonder what a set of air shocks does to the spring rate on one of these saggy ass cars. We're splittin' hairs here. Whether it's hot fast doesn't matter,it's how long it's at temp and how fast it cools along with the material properties, and yes we are splitting hairs, both of us together in one car we might opt for the air shocks. |
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Post by Deleted on May 17, 2013 8:16:25 GMT -5
In my mind, this is a really simple subject; What do you tell your child when he (she) is the recipient of poor service. Do you:
A. Life is tough, get over it.
B. Expect better, and help others improve.
C. Make excuses why poor service is OK, and sign them up for OBAMA care.
D. Drink and smoke dope until the government fixes the problem.
At the end of the day, I want usable springs. I get Eaton is a good company. So was GM before the bankruptcies. And Toyota is now the number 1 manufacturer of cars.
Quality is a life core value.
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Post by BR[] on May 17, 2013 10:06:03 GMT -5
Somehow, in my opinion, this thread should have never gone this far. Eaton being an OEM manufacturer is about correct tension for the weight and ride height desired by the factory. Therefore they can accomodate us with different ride heights while maintaing the correct ride, because they know the correct specs. I don't think they have ever considered themselves a restoration spring service and paint is simply a rust preventative, to them, and deffinitly not a finish. I and most everyone else have picked up a spray can and made them look good in 5 minutes or less and honestly never given their paint job a thought. Buy a new vehicle today and nothing is painted underneath. These great cars of ours were never built to be classics, only a new driver and Eaton was simply a supplier who's managed to survive all these years and still has the specs to provide the correct springs. We should be greatfull for that.
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Post by RAM Z on May 17, 2013 10:18:41 GMT -5
In my mind, this is a really simple subject; What do you tell your child when he (she) is the recipient of poor service. Do you: A. Life is tough, get over it. B. Expect better, and help others improve. C. Make excuses why poor service is OK, and sign them up for OBAMA care. D. Drink and smoke dope until the government fixes the problem. At the end of the day, I want usable springs. I get Eaton is a good company. So was GM before the bankruptcies. And Toyota is now the number 1 manufacturer of cars. Quality is a life core value. Why exactly are those springs unusable? If I was Eaton I would take the springs back and never take another order from you. You are on the web bad mouthing a reputable company that still makes parts for 50 year old cars, over paint quality. Honestly this is the dumbest thread I've read in a long time. |
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Post by RAM Z on May 17, 2013 10:19:01 GMT -5
In my mind, this is a really simple subject; What do you tell your child when he (she) is the recipient of poor service. Do you: A. Life is tough, get over it. B. Expect better, and help others improve. C. Make excuses why poor service is OK, and sign them up for OBAMA care. D. Drink and smoke dope until the government fixes the problem. At the end of the day, I want usable springs. I get Eaton is a good company. So was GM before the bankruptcies. And Toyota is now the number 1 manufacturer of cars. Quality is a life core value. Why exactly are those springs unusable? If I was Eaton I would take the springs back and never take another order from you. You are on the web bad mouthing a reputable company that still makes parts for 50 year old cars, over paint quality. Honestly this is the dumbest thread I've read in a long time. |
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Post by Deleted on May 17, 2013 14:58:13 GMT -5
My 2 cents.
Most here are aware of my thoughts on perfectionism. This thread is a classic example of "over the top" To slander a quality manufacturer for cosmetic reasons is, in my mind inexcusable. The springs you received, were most likely in better cosmetic condition than those that were delivered to G.M. by the truck load. If your looking for glits and glitter, buy cinesium! Now don`t anyone go accusing me of poking people in the eye with a sharp stick for posting on this subject, I don`t necessarily get off on screwing with people, and don`t really give a rusty F**K what you think.
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Post by Deleted on May 17, 2013 15:11:41 GMT -5
Why are you girls getting your panties in a wad?
This was a simple request for a moderate amount of packing. Had the springs arrived with a modest amount of packing, I would gladly have touched up any paint issues. And we would not be engaged in this discussion.
So let me restate the scope of this thread; the springs were crudely packaged. Not crudely made or crudely painted. I never said or inferred any of those issues. Eaton makes a good spring with satisfactory coating system, period. The shipping department needs some quality training. Unless you really want to tell your young son that C is the right answer. And the call to Customer NO service told me just to accept the poor shipping result, even after my note in the order asking for some additional padding.
I pay premium prices for good quality products. Eaton is a quality manufacturer. The shipping department needs improvement.
you guys opened the whole issue of spring quality and other stuff.
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Post by looney1 on May 17, 2013 15:27:43 GMT -5
Bout' time Postie,,,,,,,,,,,,,,,,,,,,,, ya been gone on vacation? Or just sittin' back laughin'?
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Post by Deleted on May 17, 2013 15:42:13 GMT -5
Latest Update.
FED EX came by and picked up the springs.
Maybe the end of this thread is near. And those of you on prescription meds can chill out.
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Post by RAM Z on May 17, 2013 19:12:20 GMT -5
Why are you girls getting your panties in a wad? This was a simple request for a moderate amount of packing. Had the springs arrived with a modest amount of packing, I would gladly have touched up any paint issues. And we would not be engaged in this discussion. So let me restate the scope of this thread; the springs were crudely packaged. Not crudely made or crudely painted. I never said or inferred any of those issues. Eaton makes a good spring with satisfactory coating system, period. The shipping department needs some quality training. Unless you really want to tell your young son that C is the right answer. And the call to Customer NO service told me just to accept the poor shipping result, even after my note in the order asking for some additional padding. I pay premium prices for good quality products. Eaton is a quality manufacturer. The shipping department needs improvement. you guys opened the whole issue of spring quality and other stuff. So after all this you are pissed that they didnt add extra padding to the box, not that the springs are scuffed up. Eaton is going to take the same springs, repack them to your liking, and send them back. I dont think Ill ever understand the logic of this. |
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